For contact details go to the Contact Us page.

Site Usage
Rotigrill Limited maintains this site (the "Site") for your personal enjoyment, information, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only. You may not, however, distribute, modify, transmit, re-use, report, or use the contents of the Site for public or commercial purposes, including the text or images, without Rotigrill's written permission.

Delivery
We aim to deliver your order within a maximum of 28 days from receipt of your payment. We will however, make every effort to dispatch within 7 working days from receipt of order (subject to stock availability).

Packing & Delivery Costs
The cost of delivering your order will be quoted at the time of ordering, depending on its destination area and the volume of your final order.

If you choose to have items delivered to more than one address (for example if some are for someone else) we are happy to accommodate that, but we will have to charge P&P separately for each delivery.

Returns

• If your whole order remains un-dispatched, we'll be happy to cancel it and refund you in full immediately.
• If your order is in or has been dispatched, then you have the right to cancel the contract, in writing, within 7 working days from the day after you receive the order.

Once we are in receipt of the goods, we will refund you in full, within 7 working days (please allow up to a maximum of 30 days for completion of the transaction). The above complies with section's 9 to 14 of the distance selling regulations 2000.

When you can return something
Any item you buy can be returned (with its original packaging if possible) for refund or exchange within the first 14days. The item must be unused and returned in its original packing if possible. Proof of purchase will be required prior to any action being undertaken on our part.

Any item, which has been sent to, you in error can be returned for replacement or refund within the first three months.

Guarantee

All Rotigrill products and all components with the exception of battery motors are guaranteed against normal usage for a period of twelve months from the date of purchase.

All faults must be reported to us in writing or preferably by email. We reserve the right to question the circumstances of any component failure in order to establish that normal usage guidelines have not been infringed. Details of normal usage guidelines can be found on this web site on the 'Products' page and within 'Assembly Instructions' as supplied with the purchase.

Proof of purchase must be provided before any claim against the guarantee can be instigated.